Client Overview

AutomaticDoors.AI is a market-leading independent provider of automatic door systems in the UK. Supplying and supporting over 200 automatic door products from multiple manufacturers, the business serves installers, facilities managers, councils, healthcare providers, and commercial clients nationwide.

With a strong technical heritage and a growing engineering workforce, AutomaticDoors.AI required a modern, scalable way to deliver accurate technical knowledge to engineers in the field — without increasing pressure on internal technical support teams.

The Challenge

Supporting a large and diverse range of automatic door operators, control units, accessories, and safety devices requires fast access to:

• Installation instructions
• Wiring diagrams and terminal layouts
• Programming and commissioning steps
• Fault codes and troubleshooting procedures

Previously, engineers relied on a combination of printed manuals, PDFs, internal documentation, and direct calls to technical support. As the business scaled, this approach led to:

• Delays in resolving on-site issues
• Increased load on senior technical staff
• Inefficient knowledge transfer to newer engineers
• Difficulty maintaining consistency across manufacturers and product generations

AutomaticDoors.AI needed a solution that could deliver real-time technical assistance, reduce dependency on manual support, and scale alongside the business.

The Solution

Tarin designed and deployed a multimodal AI technical support system tailored specifically to AutomaticDoors.AI's automatic door operations.

The system provides engineers with instant access to technical knowledge through:

• A user-friendly interface available via web and mobile
• Text and voice-based AI interaction for hands-free, on-site use
• Product and model identification to ensure accurate responses
• AI-generated step-by-step guidance for installation, wiring, setup, and fault finding
• Cloud-based architecture to support continuous expansion

The AI acts as a first-line technical assistant, supporting engineers directly while complementing AutomaticDoors.AI's existing technical support team.

Implementation & Knowledge Training

The AI was trained using AutomaticDoors.AI's real operational data, including:

• Manufacturer manuals and technical documentation
• Historical support tickets and engineer queries
• Internal installation standards and best-practice procedures

This ensured responses were practical, relevant, and aligned with how engineers actually work in the field. The system required minimal onboarding, allowing engineers to adopt it quickly without formal training sessions.

Results & Business Impact

Since implementation, AutomaticDoors.AI has seen measurable operational improvements:

• 40% reduction in incoming technical support calls, freeing senior engineers to focus on complex issues
• Faster on-site fault resolution, reducing engineer downtime
• Improved consistency in installations and diagnostics
• Accelerated knowledge transfer for new and less experienced engineers
• Reduced reliance on printed manuals and fragmented documentation

The AI support system has become a core operational tool, improving efficiency across engineering, technical support, and management teams.

Extended Use Cases

Beyond frontline technical support, the AI platform provides a foundation for wider internal automation, including:

• Digital receptionist capabilities — handling common inbound enquiries and routing requests efficiently
• Internal documentation support — allowing staff to query policies, procedures, and technical standards conversationally
• AI-assisted HR support — answering routine internal questions related to onboarding, training, and compliance
• Centralised knowledge management — ensuring updates are reflected instantly across the organisation

These secondary systems reduce internal friction and support long-term operational resilience without increasing headcount.

Scalability & Future Growth

The cloud-based architecture allows the system to scale effortlessly as:

• New automatic door products and manufacturers are added
• Engineering teams expand geographically
• Additional internal departments adopt AI-assisted workflows

By removing technical knowledge bottlenecks, AutomaticDoors.AI is positioned to grow without the traditional constraints associated with training, documentation maintenance, and support overhead.

Conclusion

By implementing Tarin's AI-powered support platform, AutomaticDoors.AI transformed how technical knowledge is accessed and applied across the business. The solution reduced operational pressure, improved engineer productivity, and created a scalable foundation for future growth.

This forward-thinking approach reinforces AutomaticDoors.AI's position as an innovator in the automatic door industry — using AI not as a replacement for expertise, but as a force multiplier for it.